Refund & return policy

Owner approval required. Return windows, restocking terms and refund eligibility below are drafted for review and are not final until approved.

Digital eBook

Because the digital Field Guide is delivered immediately and cannot be returned, digital purchases are [final / refundable within a window — pending owner decision]. Where a file cannot be accessed or downloaded, Day Zero Ready will restore access or issue a refund.

Printed hard copy

Unused printed guides in resalable condition may be returned within [return window pending owner decision] of delivery. Return shipping is [paid by customer / paid by DZR — pending owner decision].

Damaged or incorrect items

If an order arrives damaged, defective or incorrect, contact Day Zero Ready and a replacement or refund will be arranged at no additional cost.

How refunds are issued

Approved refunds are returned to the original payment method. Timing depends on the payment provider and the customer's bank.

Bulk and institutional orders

Bulk orders are governed by the terms of the individual order agreement.

Contact

Refund and return requests: 816-726-9618, or use the contact page. Include the order reference and the email used at checkout.